Reference

Privacy Policy for India Accounts

This page explains what we collect when you open an account, move money through UPI, Paytm or PhonePe, and contact a91 for help.

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What We Collect and Why

a91 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

When you create an account, send a support message, or move money through UPI, Paytm, PhonePe or Google Pay, we record only the details needed to run that request, keep the session secure, and complete the audit trail. That can include your name, contact details, device

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signals, cookies, transfer status, and the messages you send us. We use those details for account setup, service notices, fraud checks, dispute handling and records that we must keep under the law. If a local rule says something different, the local rule applies. The services described
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here are available only where local law permits, and we may work with hosting, analytics and payment partners who process data only for the task we assign.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

HELP CHANNELS

How to Reach Us About Privacy

For privacy requests, send us the email linked to your account and say what you want changed, copied or removed. We may ask for a fresh check before we act, because we only process the right record after matching the account holder. If your message is about cookies or device access, the same paths work and we will reply with the next step.

Team online

From your account

Open the help form after login and send the request from the same account. That helps us match the right record, check the request, and keep the change tied to your profile history.

Registered email

Write from the email address linked to your account if you want a copy, correction or deletion. We use that message trail to confirm identity and carry out the request safely.

Written follow-up

If you need a second pass on the same issue, reply in the same thread. That keeps the request in one place, so we can track what changed and when we completed it.

SAFE HANDLING

Data Handling, Cookies and Security

We keep privacy handling practical. Cookies help us remember login state, language choice and basic session checks; security logs help us spot odd access and protect your account.

Data we keep

We keep the account details, message logs and transfer records needed to operate your request, secure the account and meet legal duties. We do not keep extra copies without a clear reason.

Cookies

Cookies help us remember your session, language and basic settings. Some are needed for the page to work; others help us understand whether a page loads correctly on your device.

Account checks

If a request affects money records or profile details, we may ask for a fresh check so the change goes to the right account. That protects you from unwanted edits.

Retention

We keep records for only as long as they are needed for support, security and legal duties. After that period, we delete or archive them under our retention rules.

Change requests

You can ask for a copy, correction or removal of the data we hold about you. We will handle the request after matching your identity and confirming what the law allows.

Who can ask

The account holder should make the request from the registered email or the in-account help form. If another person writes in, we may ask for proof before we share or change anything.

Common Questions on This Policy

These questions cover the parts people ask about most: what we collect, how cookies work, who sees the data, and how you can ask for changes. If your question is about a request on your account, use the same contact path you used at sign-in so we can link the message to the right record. We keep the answers short here, and we follow the same rules across the page unless local law requires a different step.

We collect the details needed to set up and protect the account, such as name, contact details, device signals, cookies and request logs. We use them to run the service, answer support messages and meet legal duties.

Yes. Send the request through the contact path linked to your account, and we will check that it comes from the right person before we share the record, where local law allows that request.

We use cookies for login state, language choice, session checks and basic site performance. Some cookies are needed for the page to work, and you can change browser settings for the others.

Payment records may pass to the providers that move the money and confirm the transfer, such as UPI, Paytm or PhonePe rails. They receive only the details needed to complete and audit the transaction.

We keep records only as long as needed for account support, security checks and legal duties. After that, we delete or archive them according to our retention rules and any rule that applies in your region.

Use the account email or the in-account help form, tell us what should change, and add enough detail to identify the record. We will handle it after verifying the request, where local law permits.

If a local rule says something different, that rule applies. We follow the law for the place where you access the service, and we adjust our handling steps when the legal requirement changes.

Privacy Policy for India Accounts

How to Reach Us About Privacy

From your account

Registered email

Written follow-up

Data Handling, Cookies and Security

Data we keep

Cookies

Account checks

Retention

Change requests

Who can ask

Common Questions on This Policy

01 What do you collect when I open an account?

02 Can I ask for a copy of my data?

03 Do you use cookies?

04 Who receives my payment records?

05 How long do you keep my data?

06 How do I ask for a correction or deletion?

07 What if local law differs from this page?

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