Reference

Our Terms Shape How Your Account Works

When you open an account on a91, you're agreeing to the terms that protect both you and us.

Account RegistrationDeposit & Withdrawal RulesFair Play & Account Security
Browse Lobby Read FAQ
a91 Our Terms Shape How Your Account Works
REACH OUR TEAM

How to Contact Us About These Terms

Team online

Live Chat

Open the chat window in your account lobby. Our team answers queries about account rules, deposit holds and dispute claims within minutes during support hours.

Email Support

Send queries about terms interpretation, policy questions or account disputes to [email protected]. Replies arrive within 24 hours with policy references included.

Account Settings

View your account limits, withdrawal history and security settings inside your dashboard. Request policy documents or data exports directly from the Account menu.

SECURITY & YOUR DATA

How We Protect Your Account & Information

Account Verification

We verify your identity at signup using the details you provide and confirm deposits match your registered payment method. This protects against fraud and unauthorised access to your account.

Data We Keep

We store your name, contact details, payment information and play history for as long as your account is active. After closure, we retain records for compliance and dispute resolution per local requirements.

Deposit & Withdrawal Holds

Deposits via UPI, Paytm, PhonePe typically clear to your account within one minute. Withdrawals are processed within 24 hours after identity verification and fraud checks complete.

Session Security

Your session encrypts when you log in. If you stay inactive for 30 minutes, you'll be logged out automatically to prevent unauthorised access if you step away from your device.

Dispute & Complaint Process

Disagreements about transactions, account limits or payouts go to our support team first. If unresolved within 7 days, you can escalate via email with transaction details and what outcome you're seeking.

Request Your Data

You can request a copy of all data we hold about you—play history, deposits, account details—anytime. Email [email protected] with 'Data Request' in the subject line.

Terms & Conditions Questions Answered

Breaches like using another person's payment method, providing false identity details, or attempting fraud lead to account suspension. Funds may be held pending investigation. Repeated violations result in permanent closure and funds forfeiture where permitted by law.

Yes. Log into your account, go to Account Settings, then Limits. You can adjust your daily deposit cap, loss limit or session time limit. Changes take effect immediately for new sessions but don't retroactively refund today's deposits.

Use the 'Forgot Password' link on the login page. We'll email a reset link to your registered address. If you no longer have access to that email, contact our support team with identity proof—your registered name, phone number and a recent deposit receipt from your payment method.

Your deposits remain your funds. In the unlikely event of closure, we're obligated to return all account balances to your original payment method within 30 days, less any verified disputed transactions or regulatory holds.

All game results are final once the round closes. If you believe a technical error occurred, report it immediately via live chat with screenshots and your game session ID. We investigate within 48 hours and either reverse the result or explain why the outcome stands.

Yes, you can close your account anytime by contacting support or using Account Settings. Your balance remains yours—request a withdrawal before closure, or we'll process it to your registered payment method within 5 business days of confirmation.

We accept UPI, Paytm, PhonePe and Google Pay for India users. Minimum withdrawal is ₹500; maximum per transaction is ₹1,00,000. Access depends on local law and is available where local law permits. You can process one withdrawal per hour.

Related Pages

Poker FAQ Money Mad Starburst